Call Logging

At MFTS, we partner with Akixi to offer our customers the best and most useful call logging and call management features. With a call logging system, you get detailed reports regarding all aspects of calling. For instance, you can examine how many calls each agent makes in a given time, how long the customer has had to wait before reaching an agent or the average length of the calls. In doing so, this allows you to track performance and make improvements to customer service through staff training.

Gain a better understanding of your business

By examining call statistics and both historic and real-time data, this can have a significant impact on your business in terms of efficiency. By utilising these tools, you can look to increase revenue, improve customer service and maximise efficiency.

Monitor your call traffic and agent activity in real time.

One of the most effective ways to improve the performance of your business and boost productivity is to monitor data in real-time. For instance, being able to view calls and retrieve missed ones allows you to be responsive. In addition, it can enable you to adjust your business practice as required. Our Call and Contact software gives you the analytical capabilities to do this. Furthermore, it can help you monitor agent activity, follow up on lost revenue and spot potential for new income avenues too.

Detailed call monitoring and analytics.

Want to get detailed analytics on all your calls? Software that allows you to accurately log every interaction can help you do this. Additionally, you can monitor the number of calls received, call origin and length of time on hold. Ultimately, you can use these analytics to diagnose potential call routing issues, investigate complaints and monitor engagement.  Identify, via call logging software, any issues that might crop up with call routing. The data is also a useful tool when it comes to following up on customer complaints.