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Why your business is better off with a smaller telecoms company
BT have recently been criticised for profiting over investing, and subsequently forced to separate Openreach from its main business, Vodafone were fined £4.6 million for failing its customers and EE fined £2.7 million for overcharging. Amidst all this, U.S giants,...
Responsibility for recycling telephone system equipment
Europe leads the way in waste management legislation with the Waste Electrical and Electronic Equipment (WEEE) Directive, but very few UK businesses have a policy for dealing with surplus equipment. Most electronic waste ends up in landfill, with companies failing to...
Is telecommunications part of your disaster recovery plan
For many businesses, the telephone is still their primary channel of customer contact. During a disaster, the pressure is on to continue services clients. Without a disaster recovery plan and some method of customer interaction, what would you do? We have produced a...
Why You Should Upgrade your Old Business Telephone System
If your business is still relying on an old, unsupported telephone system, you may be seeing growing costs and are wondering if your organisation has outgrown your telecommunications tools. Is it time to upgrade your old Business Telephone system? If you are...
How to provide flexibility when handling inbound calls
Inbound numbers, also known as Non-Geographic Numbers (NGN's), are prefixes such as 0800 and 0845 used by businesses to provide flexibility when handling inbound calls. Companies purchase the right to use NGN's, rather than leasing the lines themselves, which means...
Voice over Internet Protocol – VoIP telephony explained
Voice over Internet Protocol - VoIP telephony explained VoIP or Voice over Internet Protocol is a term used for making voice calls over the internet. It works by converting voice data into digital packages and sending this out via the internet in a similar way to...
Are you protecting your telephone system from being hacked?
Any business with a telephone system can be targeted by phone hackers (known as 'Phreakers'). The fraudsters hijack a PBX system by breaking the PIN code on the voicemail then configure it for their own use. Below we explain how this happens and why protecting your...
Save money extending the life of your telephone system
A little bit of maintenance and support can go a long way to extending the life of your business telephone system. Which means you don't have to waste money on replacing it too soon, or lose business when you lose contact with your customers. What you can do about...