Table of Contents

Contact us today to find out more about 3CX Phone Systems
Benefits of 3CX
Support for 3CX
Why Choose MF Telecoms for your 3CX needs?
3CX For Small Businesses
Case Study
Frequently asked questions

What is 3CX?

3CX is a fully scalable enterprise phone system which is accessible for all businesses. The 3CX phone system is a hybrid solution which can incorporate some on-site infrastructure but can also be completely cloud based giving the option for flexible and working from home solutions. The cloud based 3CX App can be installed on almost any device allowing you take calls, video chat, and send messages on the go.

Do I need a phone line?

3CX is an IP phone system meaning that you can get rid of your old telephone lines like ISDN and PSTN. This means you can save money by having no line rental

How does 3CX Work?

3CX uses SIP Trunks, if this isn’t something you have heard of before- they are like a phone line that runs over the internet rather than physical copper to your premises. The cost is much lower and there is no physical connection to go wrong which makes them much more reliable.

Do I need to buy a 3CX phone system for my office?

A large bulky phone system is not needed for 3CX, all that might be required is a small device which allows your office phones to better communicate with the cloud. In many circumstances you don’t need any device at all, making your system completely mobile without any hardware to go wrong.

How do I set up 3CX Phone System?

Here at MF Telecom services, we do all the heavy lifting for you as part of our service. When you purchase a 3CX system from us, we will work with you to set up your system to fit your exact requirements and provide ongoing support going forward.

What ways can I use 3CX?

3CX is accessible in many ways, if you want a physical desk phone you can find a list of compatible 3CX Phones here. If you need something more flexible you can install the 3CX Desktop App on your Laptop or PC allowing you to take advantage of a headset. Additionally, if you are on the move, you can install the 3CX Mobile App on your smartphone.

Contact us today to find out more about 3CX Phone Systems

Benefits of 3CX

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Simplicity

3CX is a straight forward system that has a very small learning curve that shares its interface across all platforms so you will be familiar with how to use it regardless of what device you are on

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Mobility

Leveraging its multi-system applications, you can use 3CX on almost any internet enabled device. This flexibility means you can communicate on the go and at home.

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Security

Asking the question: “is 3CX Secure?” results in many reports of enterprise companies praising the security of the 3CX phone system. This is because 3CX incorporates built in encryption and DDOS protection meaning your data is secure and uptime is excellent.

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Video Communication

Whilst Video communication has been commonplace in the consumer market with FaceTime and other apps. No business grade solution has been able to implement the advanced video calling quite like 3CX. Speaking to colleagues and clients over video is made seamless with 3CX

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Cost Cutting

3CX cuts costs across the board with its flexible licencing and ability to use SIP Trunks and a pricing structure based on simultaneous calls rather than per-user.

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Hardware Requirements

The 3CX Phone System can operate without any bulky unreliable hardware with only a few recommended devices. For the ideal install you would only need an SBC (Session Border Controller) which just helps smoothly route calls to your site. On top of this it is optional to have physical desk-phones, and that’s it!

Support for 3CX

When it comes to 3CX, the system can be as complex or simple as per the requirements. Getting support for 3CX phone systems can be tricky which is why at MF Telecom Services we aim to handle the entire process for you. Part of the support you will receive is a team of knowledgeable engineers ready to assist just a phone call or email away. Even if you have an existing 3CX phone system, our team of engineers will be able to go through your system and map out existing infrastructure so that we can provide help going forwards without having to start from scratch.

Get in touch with us her e to discuss your 3CX system.

Microsoft Teams 3CX integration

Many businesses are adopting integrations directly into Microsoft Teams for their organisations to have a seamless experience for staff and allowing a “single pane of glass” for all their communication needs.

Thankfully 3CX offers a direct integration through Microsoft Teams Direct Routing. This allows your calls to come straight into teams from 3CX.

What does a 3CX Phone System Price look like?

The 3CX Phone system is very flexible and is priced based on simultaneous calls rather than per user- which is the traditional pricing structure for most VoIP or SIP based phone systems.

This means that you will only pay for what you need, with unlimited users and up to 10 devices per user, we will be able to give you a flexible and affordable 3CX Phone System Price.

Why Choose MF Telecoms for your 3CX needs?

At MF Telecoms, we specialise in end to end 3CX solutions! From the initial consultation, to installation, and continuous, ongoing support, we ensure that our system is tailored to your business requirements.

Expert Engineers:

Our team has extensive experience in 3CX installation and troubleshooting. We ensure that your 3CX installation is done smoothly, with minimum disruption to your business. We also stay up to date with the latest 3CX developments, so that you benefit from the newest features and enhanced system performance.

Tailored Solutions:

We help tailor solutions to your business requirements, not every business is the same and we strive to give our clients the best possible experience and solution available. Whether your requirements are simple, or advanced such as requiring call routing and integrations with tools such as Microsoft Teams, or mobile capabilities, we can ensure that your system is built to meet your needs.

Ongoing Support:

At MF Telecoms we offer ongoing support to our clients, ensuring that you get the best support available for your systems. This ongoing support includes active monitoring, regular updates, and access to our team for troubleshooting. At MF Telecoms we’re committed to ensuring that your 3CX system stays reliable while continuing to meet your business needs.

3CX For Small Businesses

Small businesses often are caught by tight budgets, in comparison to large scale businesses. 3CX is designed with this in mind, it offers a low cost structure, and use of it makes the perfect solution for businesses looking to upgrade their phone systems without breaking the bank.

3CX delivers exceptional value with its helpful features such as call forwarding, auto attendants and video conferencing, which helps small businesses operate efficiently and professionally. It eliminates the need for expensive hardware being used on site, as it uses cloud technology, also reducing maintenance costs and potential downtime.

The system’s scalability ensures that businesses can easily adapt their communication infrastructure as they grow, meaning that you may start small, and grow big, adding and removing users as you need without having to overhaul the entire system. This feature makes 3CX an investment for small businesses seeking to future proof their operations.

Case Study

TN Recruits is a Kent-based recruitment company that offers a large range of roles in and around Tunbridge Wells and Maidstone.

MF recommended Horizon as the best fit for TN as they needed a remote working solution for the staff working from home.

Their Tunbridge Wells office installed network cabling for IP handsets. TN wanted more options for staff working from home and out of the office. This feature was a huge benefit during the 2020 lockdown and is still used regularly by staff.

MF also installed the call reporting software, Akixi, an excellent tool for keeping track of call stats, times and a range of other parameters that provide insights for management. This is set up as a bespoke service according to what the customer would like to see on their call reports.

For the best VoIP for business solution for your company, contact us today for some invaluable free advice.

Read our free eguide

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3CX Phone System: What you need to know

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Frequently asked questions

1. Does my business need a strong internet connection for 3CX?
Yes, a stable internet connection is required to best utilise 3CX’s capabilities. We offer Mobile Broadband or Leased Lines to help your business if you haven’t already set up a reliable internet connection. We will help you find the best plan suited for your business needs.

2. Can 3CX integrate with my business’ current setup?
3CX is designed to integrate with business tools such as Microsoft Teams and CRM Systems such as Salesforce and HubSpot. These integrations streamline workflows for businesses, enabling features such as direct routing of calls within Teams.

If your business uses other tools or unique configurations, please contact us to evaluate your setup, and ensure that 3CX is suited for your business, and so we can offer a tailored solution to meet your needs!

3. Is 3CX secure?
Yes! 3CX prioritises security by using advanced measures to protect your communications such as:

Encryption: Ensures that calls and data are fully encrypted.
DDOS Protection: Defends against cyber attacks and maintains service reliability.
GDPR: 3CX adheres to GDPR laws which safeguards customer and business data securely.

3CX offers a peace of mind for businesses of all sizes, contact us today to learn how you can enhance your current systems further!